Info for consumers


Consumer protection is of great importance to bg-vignette.com. That’s why we would like to provide you with the comprehensive information in this document before you are bound by a contract or your contractual declaration. You can permanently save this document or print it out at any time. The following information does not constitute contractual terms. The contractual terms are exclusively defined by the General Terms and Conditions.

1. Contracting party / Name and contact details of the company

barely digital UG (haftungsbeschränkt) & Co. KG
Konrad-Adenauer-Str. 8
86836 Klosterlechfeld
Germany

Telephone: +49(0)8232 / 76 899 76 - 30
Fax: +49(0)8232 / 76 899 76 - 99
Email: service@bg-vignette.com
Website: www.bg-vignette.com

2. Essential characteristics of the services

The object of the order is the preparation of the registration of a vehicle license plate in the Bulgarian electronic tolling system by National Tolling Management. Specifically the Contractor shall prepare the registration of the Principal’s vehicle license plate as an independent service provider via the web service https://web.bgtoll.bg/ (managed by the National tolling management) for the E-Vignette.

3. Total price for the service including all taxes and duties

The price for the service ordered comprises the official vignette price together with our service charge; the total price can be viewed in the summary, which we display in the last step of the order process on our website.

4. Service conditions and service period

If you expressly request it, the registration of your vehicle license plate will be carried out after conclusion of the contract. Registration is generally completed after approximately 10 minutes.

5. Order process

You can select services at www.bg-vignette.com and order these direct from the website. Once you have selected a service you can provide the information, which we require in order to correctly deliver our service. By providing this information the information relating to the service will be compiled. By clicking on “Go to Overview” additional information required for the conclusion of the contract and consent will be requested. An overview of the selected services and the data entered will then be displayed. This can be adjusted again. Only by clicking on the “Confirm purchase” button will you be submitting a binding offer for the conclusion of the contract. The process can be aborted at any time by closing the browser window.

Straight after sending the order you will receive an automated email confirming receipt of your order. This does not constitute contractual acceptance by the contractor. The contractual relationship shall only come into force upon receipt of the “registration confirmation”. You will receive these via email. The contractual relationship will come into force no later than upon provision of the service.

6. Cancellation policy

(1.) Right of cancellation for consumers: You have the right to cancel this contract within fourteen days without giving reasons for the cancellation. The cancellation deadline is fourteen days from the day of the contract being concluded. In order to exercise your right to cancel you must inform us (barely digital UG (limited liability) & Co. KG, Konrad-Adenauer-Str. 8, 86836 Klosterlechfeld, Germany, email: service@bg-vignette.com, Tel.: +49 8232 / 76 899 76 - 30) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the enclosed sample cancellation form, but it is not compulsory. In order to observe the cancellation deadline it is sufficient that you send us notification of your decision to exercise your right to cancel prior to the expiry of the cancellation deadline.

(2.) Consequences of cancellation: If you cancel a contract, we must pay back to you all payments, which we have received from you, including delivery costs (with the exception of additional costs, which arise as you have selected a type of delivery other than our cheapest standard delivery options) without delay and no later than within fourteen days from the on which we have received your notification of your cancellation of this contract. In order to repay these amounts to you we will use the same payment method that you used with the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged as a result of this repayment.

If you have requested that the services should commence during the cancellation period you must pay us an appropriate amount, which corresponds to the proportion of the services already carried out by the time that you inform us of your decision to exercise your right to cancel with respect to this contract in comparison with the total scope of the services intended to be carried out as specified in this contract.

(3.) Sample cancellation form:
(If you would like to cancel this contract, then please fill in this form and send it back to us.)

To: barely digital UG (limited liability) & Co. KG, Konrad-Adenauer-Str. 8, 86836 Klosterlechfeld, Germany, email: service@bg-vignette.com, Tel.: +49 8232 7689976-20

I/we (*) hereby withdraw myself/us (*) from the contract concluded concerning the purchase of the following

Goods (*) / the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only when notifying in paper hard copy)

Date

(*) Delete as applicable.


Note on premature expiration of the right to cancel:

The right to cancel shall also expire with a contract to provide services if we have provided the services in full and have only started to carry out the service after you have given your express consent and have concurrently confirmed your awareness thereof that you lose your right to cancel upon complete fulfilment of the contract.


7. Storage of contractual data

We will store your contractual data and send you the contractual documents by email.

8. Contractual language

The contractual language is exclusively German.

9. Out-of-court dispute resolution

Information on consumer dispute resolution in accordance with section 36 of the German Consumer Dispute Resolution Act (VSBG):
We will not participate in a dispute resolution process before a consumer arbitration board. However the Act concerning alternative dispute resolution in consumer matters stipulates that we should still refer you to the responsible consumer arbitration board:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Str. 8
77694 Kehl
Germany
Internet: www.verbraucher-schlichter.de

Information on online dispute resolution in accordance with Art. 14 para. 1 Online Dispute Resolution Procedure:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which is available at www.ec.europa.eu/consumers/odr. You can find our email address in our legal notice. We are neither obliged nor prepared to take part in a dispute settlement procedure.